Privacy and Data Protection Policy.
Last updated: September 2026
Who we are
Qadence Ltd operates this website, a company registered in England and Wales.
Registered office: 1 Clayton Drive, Litchfield, WS13 6GE
Company number: 16858171
Email: martin@qadence.org
For the purposes of UK data protection law, Qadence Ltd is the data controller responsible for the personal information described in this policy.
This notice explains what personal information we may collect, why we use it, how long we may retain it, who we may share it with and the rights you have in relation to your information.
Qadence processes personal information in accordance with applicable UK data protection law, including the UK GDPR and Data Protection Act 2018.
Information we may collect
We may collect personal information when you:
contact Qadence through this website, email, telephone or LinkedIn;
enquire about our services;
become a client or supplier;
work with us on a project;
subscribe to or respond to communications from Qadence; or
use this website.
Depending on the circumstances, this may include your name, job title, organisation, email address, telephone number and information you provide about your business or enquiry.
For clients and suppliers, we may also hold information necessary to manage our business relationship, contracts, invoices, payments and other commercial or administrative matters.
The website may also collect limited technical information, such as browser, device and website usage information, through Squarespace and associated analytics or cookie technologies.
How we use your information
We may use personal information to:
Respond to enquiries
To respond when you contact Qadence and discuss potential services, projects or business opportunities.
Provide our services
To manage client engagements, projects, contracts, communications and the delivery of agreed services.
Manage business relationships
To communicate with clients, potential clients, suppliers, professional advisers and other business contacts.
Administration and financial management
To manage invoices, payments, accounting, taxation and other legal or administrative requirements.
Improve our website and services
To understand how visitors use the website and improve its content and performance.
Business communications and marketing
From time to time, we may contact relevant business contacts about Qadence services, insights or matters we reasonably believe may be of professional interest.
You can ask us to stop sending marketing communications at any time.
The ICO confirms that business-to-business marketing can in some circumstances be based on legitimate interests, although UK GDPR and PECR requirements still apply and individuals have the right to object to direct marketing.
Our lawful basis for using personal information
Depending on the circumstances, Qadence may process your personal information because:
it is necessary to enter into or perform a contract with you;
we have a legal obligation to retain or process the information;
it is necessary for our legitimate business interests and those interests do not override your rights and freedoms; or
you have given consent where consent is required.
Where we rely on legitimate interests, these may include operating and developing our business, managing client and supplier relationships, responding to enquiries and communicating appropriately with relevant professional contacts.
Contact forms and enquiries
If you submit an enquiry through this website, we will use the information you provide to respond to you and, where appropriate, discuss Qadence services.
Please do not submit confidential, highly sensitive or special-category personal information through the website contact form unless we have specifically asked you to do so.
Sharing your information
We do not sell personal information.
We may share information where reasonably necessary with trusted organisations that help us operate Qadence, such as:
website and technology providers;
email and cloud-service providers;
accountants and other professional advisers;
banks and payment providers;
contractors or specialist partners involved in delivering services; and
regulatory, tax, legal or public authorities where required by law.
Where third parties process personal information on our behalf, we expect appropriate data protection and security arrangements to be in place.
International transfers
Some of the technology and cloud services used by Qadence may process information outside the United Kingdom.
Where personal information is transferred internationally, we will rely on appropriate safeguards required by UK data protection law.
How long we keep information
We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including meeting legal, accounting, contractual and regulatory requirements.
The appropriate retention period will depend on the nature of the information and our relationship with you.
For example, routine enquiries that do not develop into a business relationship would normally be retained for a shorter period than contractual, accounting and client records.
Data security
We take reasonable organisational and technical measures to protect personal information from accidental loss, misuse, unauthorised access, disclosure or alteration.
However, no internet or electronic communication system can be guaranteed to be completely secure.
Your rights
Depending on the circumstances, UK data protection law may give you rights to:
request access to personal information we hold about you;
ask us to correct inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to certain processing, including direct marketing;
request transfer of information in certain circumstances; and
withdraw consent where processing is based on consent.
The right to object to direct marketing is particularly strong and organisations must respect an individual's decision to opt out.
To exercise any of these rights, contact:
Cookies and website analytics
This website may use cookies and similar technologies that are necessary for the site to operate and, where enabled, to understand how visitors use the website.
Further information about the cookies used on this website and the choices available to you should be provided through our Cookie Policy and cookie settings.
Complaints
If you have a concern about how Qadence has handled your personal information, please contact us first and we will try to resolve the matter.
You also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
Changes to this policy
We may update this privacy policy occasionally to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page.
Contact
For questions about this privacy policy or the way Qadence handles personal information, please contact:
Qadence Ltd
martin@qadence.org
+44 7768 900258